Since our founding, 14 years ago: Roof Coating Supply strives to achieve the best customer service while providing superior value and quality to customers. Roof Coating Supply is proud of our history of success in the industry. At the same time, we know that the success of our company relies highly on the way we service the needs of our customers. We understand that we are only successful if our customers are successful in their endeavors. Our primary mission it to support our customers success by assuring:
- Our products are second to none. Not only in quality but in availability and diversity of choice. Anything from roof coatings, roof cleaners, sundries, primers, sealers, tapes, tools and much more are at a click away.
- We are easy to do business with. Our checkout process is an example of this. Immediately after you choose your product, you walk through our secure checkout process in which you receive a confirmation email with your personalized order number as soon as your order is placed. Shortly after payment is processed, you will receive an email with confirmation of shipment which includes a tracking number for your ease of reference. in the occasion that your item is temporarily out of stock, our customer service team will reach out to you offering a similar alternative so that you not left empty handed.
- Providing a sense of security and establishing trust between us and our customers is such an important thing. Your information is safe with us. We have established and up to date security certificates in place not only in our website/check out process but as part of our work ethic. Rest assured that your information is protected with us.
- We respond to our customers' needs with speed, agility and a 'can do' attitude. We are just as phone call away for any question or concern you may have on a product or if you simply need advice for your current roof project. You don't have to tackle it alone!
- We strive to bring our customers greater value than competitors.No matter the project size or complexity we have the product for you, at the most competitive price, guaranteed.
- We prioritize long-term customer-relations. We value the returning customers for which we provide a considerable discount along with seasonal specials when available.